Credit Controller

Minimum requirements:

- Relevant Finance Diploma or Degree

- At least 3 years experience in a credit and logistics environment

Knowledge:

- Credit management and analysis

- Compliance requirements

- Credit business processes and practices

Responsibilities:

- Credit Control

- Generate and dispatch invoices or PoDs on time to enable payment.

- Receive remittance advices from customers and allocate appropriately.

- Process all discounts and rebates for the Credit Supervisor to release before close of month-end.

- Clear all allocated cash in the General Ledger.

- Prepare stock tolerance journals accurately, matching all debits and credits on the SAP system.

- Prepare General Ledger accounts for authorisation and release before statements are run.

- Run statements on SAP prior to agreed monthly deadlines and distribute to customers.

- Customer Administration

- Maintain compliance to credit limits for each customer and highlight possible non-conformance to the responsible supervisor before they exceed defined limits.

- Liaise with customers to inform them of the balances once statements have been distributed, to ensure interim payment is made or to assist with application/documents for increases in credit limits where indicated by the credit analysis report.

- Report on all transactions on 60 days plus to the Credit Supervisor.

- Process stop supply instructions on SAP where customer non-payment payment has occurred, ensuring that all of the necessary instructions and authorisations have been received.

- Where possible, liaise with customers to rectify account problems before stop supply instructions are implemented.

- Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account.

- Claim Processing

- Investigate pricing claims on SAP, print invoices and review deals on the system.

- Obtain authorisation for valid deals on the prepared pricing cover sheet and distribute within the department.

- Schedule the claim on SAP for pricing where no valid deal exists and provide supporting documentation to the relevant team members for processing.

- Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow.

- Assess if credit has been passed on queries and, if it not, submit supporting documents electronically to the relevant site.

- Ensure stock claims are tracked on SAP and that queries are finalised.

- Manage invalid claims by providing the necessary proof or backup documents to the customer.

- Teamwork and Self-Management

- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self- development.

- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

- Support and drive the business core values.

- Manage colleagues and clients expectations and communicate appropriately.

- Demonstrate willingness to help others and go the extra mile to meet team targets and objectives.

- Champion training and development of self and others through utilising available training opportunities.

- Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPIs:

- Accuracy of credit management

- Claim resolution/processing

- Standing of customer credit

- Percentage of customers over 60 days.

- Accounts reconciled and paid according to terms and agreed pricing conditions.

Originally posted on Himalayas