Customer Support Representative (English desk)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

- We’re against war and unjustified aggression,

- We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

- We provided the team with charging stations,

- We continue to work together for the future of Ukraine.

We’re kicking off the collaboration with a new client and we’re hiring an English-speaking Customer Support Representative to support their customers’ needs.

Your future responsibilities include:

- Resolve guest inquiries, most commonly bookings and access issues, plus other reservation and service-related questions as they arise - via inbound calls, OTA platforms, chats, calls, emails, WhatsApps,

- Communicate in true hospitality spirit - Perfect Host Principles, "best for the guest" mindset, genuine care for guests over process compliance,

- Escalate critical cases (refunds, legal, negative review threats) immediately, no attempt to resolve,

- Log/work in client's designated tools (TBC).

Needed experience & skills:

- At least 1 year of experience in Customer Support or hospitality,

- English B2/C1 ,

- Strong problem - solving skills,

- Excellent communication skills, with a professional, friendly and welcoming approach,

- Resilience and adaptability in a fast-pace environment with constantly evolving processes.

- Readiness to work 5 shifts per week (Monday-Sunday) with the following shift times 07:00 - 15:00; 11:00 - 19:00; 15:00 - 23:00; 23:00 - 03:00; 23:00 - 07:00 (EET time zone). Shifts rotate regularly, and the schedule is shared one week in advance.

Nice to have skills:

- Experience in Hospitality, Travel, OTA, Hotel, or Property Management,

- Strong team player with a collaborative mindset,

- Previous experience working with international customers.

Work with EverHelp is about:

- 20+ vacation days and unlimited sick leaves,

- Ability to work fully remotely,

- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Originally posted on Himalayas