Operations Lead
Clera
- Location
- United States
- Seniority
- Lead
- Salary
- USD 180,000 - USD 220,000/year
- Posted
- Posted 3 days ago
Trust guidance
This employer is new and still building trust on AcaciaHire.
Can I apply from Africa?
Confirmed open to African applicants
- The employer sponsors visas.
Job description
About the Role
Own a core operational domain at an early-stage financial technology company, such as customer operations, payment operations, or financial crime operations. You will build its processes, metrics, tooling, and automations, partnering directly with the COO and working closely with Product and Engineering.
What You'll Do
- Handle operational cases directly at first to identify process gaps and establish meaningful performance metrics.
- Design and launch production automations, then validate them with live workflows and measure their impact.
- Scale automated agents across your domain while reserving human review for high-risk or complex decisions.
- Work alongside Product and Engineering to specify agents and build operational tools.
- Create and maintain escalation paths, standard operating procedures, and performance metrics.
- Improve throughput while keeping operational processes efficient and headcount stable.
What We're Looking For
- At least 3 years of experience building products or processes in banking, fintech, payments, or crypto, or consulting experience with regulated financial services.
- Experience shipping production workflow automations or agents, including AI or LLM-based systems where applicable.
- Hands-on operational experience, such as queue management, case handling, or transaction processing.
- Experience owning end-to-end operational domains, including process design, SOPs, KPI definition, and tooling.
- Ability to define and optimize operational metrics and collaborate with Product and Engineering to build systems.
- Relevant experience in regulated financial services, with exposure to compliance, risk, financial crime, payments, or settlement operations beneficial.
- Experience building or scaling operations in an early-stage or high-growth environment is valuable.
Compensation & Benefits
Base salary: $180,000 to $220,000 USD annually. Visa sponsorship is available.
Location
On-site in New York, New York, United States. Candidates based elsewhere must be willing to relocate.
Originally posted on Himalayas
International opportunities
Visa sponsorship
Employer provides visa support.
Trust & signals
Signal quality
- Freshness
- Fresh
- Quality
- Solid
- Salary clarity
- Disclosed
- Application path
- Verified
Why this ranks well: Recently refreshed job listing • Salary range is disclosed • High-quality, complete job details
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Job quality checked
This listing passed quality checks for clarity, application path, and core job information.
Salary transparency
Compensation is disclosed, which reduces ambiguity and improves candidate confidence.