ServiceNow AI Architect

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape . They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions .

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Your Responsibilities

Depending on your background and area of expertise, your responsibilities may include:

- Designing and developing innovative ServiceNow and AI solutions

- Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents

- Developing intelligent AI agents that can interact with and support customers

- Using previous customer and business expertise to support the development of effective customer-facing AI solutions

- Translating complex business and customer requirements into scalable technical and AI-driven solutions

- Working with modern AI technologies, Large Language Models and agent-based solutions

- Designing innovative solutions across customer service, CRM and customer experience environments

- Working closely with customers, business stakeholders and technical teams

- Contributing your expertise to complex AI, automation and digital transformation projects

- Acting as a trusted advisor and supporting customers throughout the project lifecycle

Your Profile

We are interested in candidates with a strong background in ServiceNow and Artificial Intelligence , ideally with experience in one or more of the following areas:

- Several years of experience working with ServiceNow

- Experience with Artificial Intelligence, Generative AI or AI-powered solutions

- Experience developing or working with AI agents or agentic AI

- Experience with technologies such as Claude, Claude 4 or similar AI technologies

- Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant

- Strong understanding of customer processes, CRM, customer service or customer experience

- Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial

- Experience designing and implementing complex and scalable platform solutions

- The ability to understand customer requirements and translate them into effective technical and AI-driven solutions

- Strong consulting, communication and stakeholder management skills

- Experience working with complex customer or international environments would be an advantage

Languages

We are particularly interested in candidates with either:

- German and English , or

- French and English

Location & Working Model

We are open to candidates based in:

- Switzerland

- Germany

- France

- United Kingdom

- Ireland

- United States

Working Model

- Fully remote

Employment Options

We are open to speaking with candidates interested in:

- Permanent employment

- Contracting / freelance opportunities

Interested in this opportunity? We look forward to receiving your application!

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